East Riding of Yorkshire Council trading standards are urging residents to take care when dealing with cold callers, amid a rise in complaints about rogue traders offering to install home insulation.

Key hallmarks of rogue traders, are those offering last chance sales, OAP discounts or otherwise too good to be true deals.

High pressure tactics, such as claims that the work must be done urgently within your 14-day cancellation period, are also often used, while supposed small issues at a low price may drastically change into big issues.

Residents can keep themselves safe, by asking friends and neighbours for recommendations and look for well-known local businesses. Obtain multiple written quotations that clearly specify the scope of work to be undertaken. Check that the trader is at the address provided, and if the trader claims to be a member of trade association, check this with the association.

Always avoid making large payments upfront, and never in cash, cheque or bank transfer. Instead pay on completion, either by debit or credit card.

Councillor Lyn Healing, East Riding of Yorkshire Council cabinet member for communities and public protection said “We know that at this time of year many people are eager to install insulation to keep their homes warm. However, it is vital to take precautions to avoid falling victim to rogue traders, who may install substandard or overpriced work.”

More information about steps to take before getting work done on your home can be found at  - https://www.citizensadvice.org.uk/consumer/getting-home-improvements-done/before-you-get-building-work-done/

Concerns about suspected rogue traders can be reported to the Citizens Advice helpline on 0808 223 1133 or via online chat.